Privacy Policy

1. Introduction

Virtosoftware UAB, a legal entity established in Lithuania, along with its group companies (collectively "VirtoSoftware", "we", "us", and "ours"), is committed to protecting your privacy.

This Privacy Policy describes our practices concerning the information that we collect through https://www.virtosoftware.com and any other websites operated by us (the "Websites"), our social media pages, email communications, and through our software applications for Microsoft 365 (collectively, the "Services").

This Privacy Policy describes how VirtoSoftware processes Personal Data in its capacity as a controller or as a processor. By using the Services, you agree to this Privacy Policy.

2. Definitions

• Personal Data: Any information relating to an identified or identifiable natural person.
• Processing: Any operation performed on Personal Data.
• Controller: The entity that determines the purposes and means of processing.
• Processor: The entity that processes Personal Data on behalf of the Controller.
• Data Subject: The individual to whom Personal Data relates.
• GDPR: General Data Protection Regulation (EU) 2016/679.

3. What Personal Data do we collect?

When you use our Services, we may collect:

• Contact information such as name, email, address, phone number, company name, job title
• Billing information such as credit card number, PayPal details, billing address
• Feedback information such as name and email when you provide feedback
• Unique identifiers such as username, account number, password

4. What do we use your Personal Data for?

We use Personal Data for legitimate business purposes including:

• To provide the Service(s) and fulfill your requests
• To send communications and respond to inquiries
• To administer your account and provide customer service
• To send periodic emails with important notices
• To personalize your experience
• To facilitate billing and payment transactions
• For data analysis and improving our Services
• To develop new products and services

5. Legal Basis for Processing

Under GDPR, we process Personal Data based on:

• Article 6(1)(b) – Contractual Necessity
• Article 6(1)(c) – Legal Obligation
• Article 6(1)(f) – Legitimate Interest
• Article 6(1)(a) – Consent

6. To whom do we disclose your Personal Data?

Your Personal Data may be disclosed to our affiliates, third-party service providers, and as required by law. Contact support@virtosoftware.com for a list of service providers.

7. Cookies and Tracking Technologies

For details on cookies, please see our Cookie Policy.

8. Processing Customer Information

We process Customer Information on behalf of our Customers as a data processor under GDPR. A Data Processing Agreement (DPA) compliant with GDPR Article 28 is available to all Customers.

9. Data Subject Rights

If you reside in the EEA, you have rights including: access, rectification, erasure, objection, restriction, data portability, withdrawal of consent, and the right to lodge a complaint. We respond within thirty (30) days.

10. Retention of Personal Data

We retain Personal Data as long as needed for the purposes for which it was obtained.

11. Protection of Your Information

We have implemented reasonable technical and organizational measures to maintain the safety of your Personal Data.

12. Data Breach Notification

In the event of a confirmed data breach, we will notify you without undue delay.

13. Disclosure Outside the EEA

Your Personal Data may be transferred to countries outside the EEA. We use standard contractual clauses to protect your data.

14. Sign-in Services

You can log in using GitHub, Google, Facebook, and others.

15. Third-Party Links

We may include third-party links. This Privacy Policy does not apply to third parties.

16. Children and Minors

Services are not directed to individuals under sixteen (16).

17. Automated Decision-Making

VirtoSoftware does not engage in automated decision-making with legal effects.

18. California Privacy Rights

California residents have specific rights under CCPA. Contact us to exercise them.

19. Changes to our Privacy Policy

We may change this Privacy Policy at any time. Changes become effective when posted.

20. How to Contact Us

Email: support@virtosoftware.com
Address: VirtoSoftware UAB, Penta Technopolis, Ozo g. 12A, Vilnius, Lithuania 08200
Phone: +1 (877) 892-7775
DPO: dpo@virtosoftware.com

Complaints: State Data Protection Inspectorate, L. Sapiegos str. 17, LT-10312 Vilnius, Lithuania.